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Hiya Connect drives higher answer and conversion rates while delivering industry-leading intelligence to the Quantum Assurance team

Hiya, the leading call performance management cloud, today announced a new partnership with Quantum Assurance International, Inc. to drive higher answer and conversion rates with the Branded Calls feature and proactive reputation management. With the new voice performance strategy, Quantum Assurance has significantly improved customer experience, increased workforce productivity, and boosted brand awareness.

As an independent insurance company that makes more than 500,000 calls per month, Quantum Assurance has seen an immediate business impact with Hiya Connect’s Branded Calls and reputation management services, including:

  • Answer rates have increased 17%, enabling agents to more efficiently reach customers who are actively shopping for insurance quotes;

  • Call durations have increased 19%, providing for more engaging conversations that lead to higher sales conversions;

  • Calls answered on the first attempt have increased 10%, optimizing the agents’ calling efforts

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IMAGE: A new data analysis tool developed by MD Anderson researchers incorporates a user-friendly, natural-language interface to aid biomedical researchers without bioinformatics or programming expertise to conduct intuitive data.
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Credit: The University of Texas MD Anderson Cancer Center

HOUSTON — A new data analysis tool developed by researchers at The University of Texas MD Anderson Cancer Center incorporates a user-friendly, natural-language interface to allow biomedical researchers without specialized expertise in bioinformatics or programming languages to conduct intuitive analysis of large datasets.

The open-access, artificial intelligence (AI)-driven program, called DrBioRight, was created to lower barriers for all researchers to make full use of the increasingly large amounts of data generated in modern research methods. A report of this platform was published today in Cancer Cell.

“We felt that we could improve the current model for conducting routine bioinformatics analysis and greatly speed up turnaround time by creating a tool

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