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Public records show the North Carolina Department of Commerce made dozens of work orders to fix the problems.

CHARLOTTE, N.C. — A WCNC Charlotte Defenders investigation is revealing a long list of technical problems with North Carolina’s unemployment system — everything from computer glitches to incorrect payments. 

Public records show the North Carolina Department of Commerce made dozens of work orders to fix the problems. It comes as people say they’ve struggled to access their own accounts.

Sophie Shamsiddeen and Verna Huntley-Alexander said they faced delays accessing their accounts because of computer issues with the unemployment system.

“The website went down,” Huntley-Alexander said. “I cannot access my account.”

“There was a system glitch,” Shamsiddeen said.

The Defenders team also waited a long time for the North Carolina Department of Commerce to release public records that shed light on the problem. 

In the critical months between March and May, documents show

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