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A Call Center Guide To IVR Software

May 2, 2020 | software | No Comments

This guide teaches you about IVR call center software. You’ll learn the basics, get tips, find advice, see trends, and more!

Call centers and IVR software

Historically, call centers have been defined as the department used to give or receive information on behalf of the company or organization. Today, it’s clear that business call automation has evolved.

Innovations in voice response software have made it possible to view the contact center as more than just a communication hub. In fact, some might go so far as to describe it as a dynamic and strategic business move.

That’s because software, unlike hardware, is diverse.

Categories of applications:

Personnel Management

Analytics & reporting

CRM/Lead capture

You’ll see businesses using it for employee training, keeping track of operations and profitability based on calls received, and even for improving customer relationship management (CRM). Let’s take a closer look at each category and what … Read More