Tag Archive : Racist

/ Racist

“Communities have always turned to Yelp in reaction to current events at the local level. As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about businesses associated with egregious, racially-charged actions to help people make more informed spending decisions,” Malik wrote.

But some people are concerned that the Yelp label could be misused and incorrectly ostracize businesses who may not deserve it.

“The problem with this is that people may use it to cancel businesses unjustifiably,” one Twitter user wrote in response to the news Friday.

Yelp said it has a system in place to try to prevent that from happening. The company’s user operations team already investigates and disables reviews or puts alerts on business pages if it finds that the business is seeing a huge uptick in reviews in response to news

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Yelp has a zero tolerance policy for racism.

The company, which publishes and aggregates crowd-sourced business reviews, announced Thursday it will be placing a new “Business Accused of Racist Behavior Alert” on Yelp pages to warn users about businesses that have been said to display “overtly racist actions.” They will also include a direct link to a news article for consumers to learn more about the reported incident.

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“We know these values are important to our users and now more than ever, consumers are increasingly conscious of the types of businesses they patronize and support,” Noorie Malik, vice president of user operations, wrote in a blog post. “In fact, we’ve seen that reviews mentioning Black-owned businesses were up more than 617% this summer compared to last summer. Support for women-owned businesses has also increased, with review

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Yelp’s new Business Accused of Racist Behavior Alert is an extension of its Public Attention Alert.

The consumer review platform Yelp has added a new feature that allows users to flag businesses accused of racism.

Noorie Malik, the company’s vice president of user operations, released a statement Thursday on the site’s blog detailing the new initiative. “At Yelp,” she said, “we value diversity, inclusion and belonging, both internally and on our platform, which means we have a zero-tolerance policy to racism.”

The online consumer review platform Yelp has added a new feature alerts that allow its users to flag businesses accused of racism. (Photo by Spencer Platt/Getty Images)
The online consumer review platform Yelp has added a new feature alerts that allow its users to flag businesses accused of racism. (Photo by Spencer Platt/Getty Images)

“We know these values are important to our users,” Malik noted, “and now more than ever, consumers are increasingly conscious of the types of businesses they patronize and support.”

Her statement goes on to reference the police protests this summer that

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Yelp, the local search and review site, said it would post alerts on the pages of businesses where customers or employees have reported incidents of racism, the latest attempt by a U.S. company to introduce a tougher response system to confront discrimination after the police killing of George Floyd in May.

The company, which offers a platform for users to rate places like restaurants, small businesses and popular tourist sites, said in a statement Thursday that it would use a “business accused of racist behavior” alert when there was “resounding evidence” that a business owner or employee had taken racist actions, including the use of racist slurs or symbols. This alert will always link to a news article from a “credible media outlet,” Yelp said, without elaborating on which news organizations they considered to be credible or how it defined “resounding evidence.”

Yelp’s announcement raised questions about how the company

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