Tag Archive : refunds

/ refunds

DoNotPay, a bot-based platform that helps consumers fight for their rights, is rolling out a new email service that automatically applies for refunds, cancels subscriptions, fights spam, and more by scanning messages in people’s inboxes.

The launch comes in a year in which the San Francisco-based company has seen a surge in demand due to the global pandemic, with consumers contending with canceled flights, closed gyms, and monthly memberships to reconsider due to reduced income. As the world transitions to the “new normal” post-lockdown, many consumers will still be feeling the pinch, putting DoNotPay in a strong position to apply its “robo lawyer” to more industries and use-cases. The company recently secured $12 million in funding to help it do just that, with backing from big-name investors including Coatue Management, Andreessen Horowitz, and Peter Thiel’s Founders Fund.

DoNotPay first came to prominence back in 2015 when British entrepreneur Josh Browder

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Amazon’s Seattle HQ. (GeekWire Photo / Kevin Lisota)

A former Amazon employee was charged with federal wire fraud and aggravated identity theft after issuing false refunds for products ordered on Amazon.com.

A criminal complaint filed by the FBI alleges that Vu Anh Nguyen issued more than $96,000 in fraudulent refunds to himself and associates while working as a selling support associate based in Tempe, Ariz.

Nguyen used his employee access and manipulated Amazon’s product return procedures by manually authorizing refunds for items ordered from third-party sellers, according to the complaint. None of the refended items were actually returned to Amazon.

Amazon fired Nguyen after detecting the suspicious refunds and reported Nguyen to authorities in July.

“We thank the Department of Justice and Federal Bureau of Investigation for their swift work to hold this fraudster accountable,” Amazon said in a statement. “There is no place for misconduct or fraud at Amazon.

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