October 12, 2020 | software | No Comments
6 min read
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In a computer-driven era, adopting or learning new software can be taxing and time consuming. On an individual level, a simple click on YouTube tutorials or calling up a friend who is proficient with the software can do the trick. However, for enterprises with thousands of employees, the situation to deal with a new software or facing an error is expensive and not welcomed. Customer relationship management (CRM) software used by enterprises across sectors to onboard new customers can be onerous to use.
Understanding this pain, Khadim Batti and Vara Kumar in 2013 founded a SaaS-based solution provider startup Whatfix. Based in Bengaluru, the startup in February this year raised $32 million in Series C round from Sequoia Capital.
In an interaction with Entrepreneur India, Batti, chief executive officer and co-founder of Whatfix,