Hiya Enables Quantum Assurance International, Inc. to Connect With Customers With a New Voice Performance Strategy
October 2, 2020 | technology | No Comments
Hiya Connect drives higher answer and conversion rates while delivering industry-leading intelligence to the Quantum Assurance team
Hiya, the leading call performance management cloud, today announced a new partnership with Quantum Assurance International, Inc. to drive higher answer and conversion rates with the Branded Calls feature and proactive reputation management. With the new voice performance strategy, Quantum Assurance has significantly improved customer experience, increased workforce productivity, and boosted brand awareness.
As an independent insurance company that makes more than 500,000 calls per month, Quantum Assurance has seen an immediate business impact with Hiya Connect’s Branded Calls and reputation management services, including:
Answer rates have increased 17%, enabling agents to more efficiently reach customers who are actively shopping for insurance quotes;
Call durations have increased 19%, providing for more engaging conversations that lead to higher sales conversions;
Calls answered on the first attempt have increased 10%, optimizing the agents’ calling efforts