The great blessing of the Internet is that it gives everyone a voice.
Ordinary people had little opportunity to express their thoughts in public domains before the Internet. Newspapers had “letters to the editor” and talk shows had “call-ins,” but these were narrow, carefully managed gateways to public attention.
The curse of the Internet is that, because everyone has a voice, no one listens.
To be heard in the cacophonous sea of Internet voices, individuals must amplify their own. They’re apt to express exaggerated opinions, which, in their hearts, they don’t fully believe. Once expressed, they’re stuck having to defend amplified opinions ever more loudly in future posts. The louder the voice grows, the more biased and insensitive to ambiguity it becomes.
Imagine that someone is whispering in a movie theater, and you whisper to them, “Please be quiet.” You’re communicating your goal to maintain a quiet environment, so you